Privacy Policy

Last updated: September 21, 2026

Welcome to the privacy policy of HANDTASTIQUE ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we handle your personal data when you visit our webshop, place an order, or contact us, and explains your privacy rights.

1. Who are we? (Data Controller)

  • Company name: HANDTASTIQUE
  • Registered office: Schaapsdreef 56, 3600 Genk, Belgium
  • Phone: +32(0)477 85 27 74
  • E-mail address: info@handtastique.be
  • Company number (CBE / VAT number): BE1042.300.038

2. What personal data do we collect?

We may collect, use, store, and transfer different types of personal data about you, including:

  • Identity data: First name, last name.
  • Contact data: Billing address, shipping address, e-mail address, and phone number.
  • Financial data: Payment information and transaction details (payments are processed by secure third-party payment providers; we do not store full credit card details ourselves).
  • Transaction data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical data: IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage data: Information about how you use our website, products, and services.

3. How do we collect your personal data?

We collect data in various ways, including:

  • Direct interaction: You provide us with your identity, contact, and financial data by filling in forms or by corresponding with us via e-mail or phone (for example, when placing an order or submitting a complaint).
  • Automated technologies: When you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies.

4. Why and on what basis do we use your data?

We only use your personal data when the law allows us to. Usually, we use your personal data under the following circumstances:

  • Performance of the contract: To prepare, execute, and deliver the order you place for our second-hand and vintage items.
  • Legal obligation: To comply with a legal or tax obligation (e.g., maintaining accounting records).
  • Legitimate interest: When it is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.
  • Consent: If you have given us explicit consent (e.g., for receiving marketing communications, if applicable).

5. With whom do we share your personal data?

We may share your data with third parties when it is necessary for the performance of our services:

  • Service providers: IT service providers, web hosting companies, payment processors, and courier services (for the delivery of your goods to the provided shipping address).
  • Government authorities or legal advisors: If legally required, or to protect our rights (such as tax authorities and law enforcement agencies).

We never sell your personal data to third parties.

6. Data retention period

We will not retain your personal data for longer than necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For financial and tax data, a statutory retention period of 7 years generally applies in Belgium.

7. Your legal rights

Under the General Data Protection Regulation (GDPR), you have various rights regarding your personal data:

  • Right of access: You have the right to request a copy of the personal data we hold about you.
  • Right to rectification: You can request to have incorrect or incomplete data corrected.
  • Right to erasure ("right to be forgotten"): You can request to have your personal data erased under certain conditions.
  • Right to restrict processing: You can request to temporarily restrict the processing of your data.
  • Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transfer it to another controller.
  • Right to object: You can object to the processing of your personal data based on our legitimate interests.

To exercise any of these rights, you can contact us at info@handtastique.be.

8. Complaints

Do you have a complaint about how we handle your personal data? You can contact us at info@handtastique.be. You also have the right to lodge a complaint with the Data Protection Authority (DPA) (Drukpersstraat 35, 1000 Brussels, Belgium / www.gegevensbeschermingsautoriteit.be).